Terms and conditions
NavetteExpress acts as an agent for transfer providers (ie, third-party transportation companies and taxi services). NavetteExpress offers the search and booking of transfers on its website. NavetteExpress works with a local operator. The contract for the provision of transport services is concluded between you and the supplier.
1.1 A transfer is the movement of one or more passengers from one place to another.
1.2 The cost of the transfer depends on the type of vehicle and the distance between two locations.The price does not depend on the address within the city limits.
1.3 The transfer is made with a vehicle corresponding to the number of passengers and baggage.
1.4 The place of departure and destination must have a particular address (eg airport, seaport, railway station, bus station or any other specific address within the city limits).
1.5 The driver waits for the customer at the pickup location by holding a board with the client's last name and on it.
To make a reservation, you must complete all required fields on the online booking form. You must enter your information using Latin characters.
2.1 Type or choose a city or airport as the pick-up and drop-off location.
2.2 Select the right number of passengers. Please note that all children (regardless of age) are counted as passengers and must have an individual seat.
2.3 Enter your trip details: address, flight number (or your bus, train, boat information) as well as your contact information. Make sure that the mobile phone number you entered is correct and that the phone will be with you at the time of arrival.
2.4 If necessary, please define the number of additional stops required and complete the full address for each one. Please note that for each stop, a surcharge of, at least, € 10.00 will be added to the base price on our website.
2.5 In order to confirm the reservation, NavetteExpress sends you a confirmation email. If you have not received this email within 2 hours of submitting your booking, please check your spam box and then our service.
2.6 The client is responsible for the accuracy of all details of the trip. You must verify and ensure that all the information you provide is correct and complete. In case of failure of the transfer due to incorrect data (eg contact information, collection time and location), our service will not assume any liability and may request to be paid for the confirmed reservation. Make sure the time you enter is the local time in the country of transfer.
3.Changes and cancellation policies
3.1 All orders must be canceled no later than 24 hours before the start of the transfer. To cancel an order, the customer must send an e-mail to our service with the details of the order (order number and reason for cancellation) or follow the cancellation link in the order confirmation e-mail .
3.2 Any changes (such as date and time of transfer, destination, etc.) must be made no later than 24 hours before the start of the transfer.
3.3 The customer must inform the customer support of the changes made 24 hours before the transfer by e-mail by sending a message to our service. The changes take effect as soon as they have been confirmed by a customer service representative.
3.4 In case of emergency change (less than 24 hours before the start of the transfer), the customer must inform our service. Our team will evaluate whether there is a possibility to accept the change or not, for free or with a potential supplement.
4. Meeting with the driver
4.1 The driver must meet the customer at the pickup location at the time indicated at the end of the booking process (on your computer screen). The driver will keep a chart with the customer's name (as stated in the reservation) on it.
4.2 Your driver will wait for you according to the following rules:
- Hotel, private address or public place: 15 min.
- Airport: 45 min. after the official landing time of the flight.
If, within this period, the customer and his driver do not meet, the order will be considered as a no-show.
4.3 The driver may want to contact the customer by mobile phone prior to departure to arrange the meeting.
4.4 If, for any reason, the driver can not take the customer on time, he must inform the customer in advance.
4.5 The customer must wait for the driver at the meeting point at the time indicated in the reservation.
4.6 For any problem, please contact our hotline (see this number on our website).
4.7 If the driver does not show up at the pick-up point at the time indicated in the reservation within 15 to 20 minutes, the transfer will be considered canceled. In order to receive potential compensation, the customer must prove that he was waiting for his driver at the time and place indicated in the booking. A picture of the table showing the current time and date will serve as acceptable evidence. The customer must send an e-mail with all the details to our service For more information, contact our customer service.
5.1 The number of checked baggage corresponds to the standards of the flight company. If there is excess baggage, it is the customer's duty to notify the NavetteExpress Customer Service Department.
5.2 If you have extra large items with you, it is your responsibility to inform the NavetteExpresscustomer service department in advance by e-mail.
5.3 Animals are welcome. They must travel in a cage, appropriate, clean, friendly and reported by e-mail to NavetteExpress , at least 48 hours before the date and time of care defined in the reservation.If the customer has not informed NavetteExpress that he would like to travel with animals, the driver may refuse to operate the mission and it will be considered canceled and must be paid.
6.Prices and payment options
6.1 Payment must be made as follows: - For the reader: cash only - In advance: by credit card (to prepay a reservation, please contact our customer service)
6.2 All payments must be made in Euros (€)
6.3 NavetteExpress is entitled to request to prepay a reservation, depending on the booking parameters and / or customer statistics. If the customer does not agree to prepay the reservation as required by NavetteExpress , the booking will be canceled without any advice.
7.1 Smoking and drinking are prohibited in the vehicle. In case of violation, the driver has the right to stop the car and ask you to leave.
7.2 The number of passengers may not exceed the seating capacity of the vehicle. The transport of additional passengers is not allowed. In this case, the driver has the right to refuse the service. If so, no deposit will be refunded.
8. Flight delay
8.1 Your mobile phone (linked to the phone number of your coupon) must be on when you arrive, as your driver may want to contact you.
8.2 In case of late flight, the customer must contact NavetteExpress and report the delay. Most drivers are aware of the changes as monitoring delays. However, a flight delay may result in the cancellation of your transfer. In this case, NavetteExpress will call you to inform you.
Please note that we can provide you with the transfer for a reasonable delay of the flight, depending on the situation and the daily schedule.
9.Cancellations made by the manager
An order can be canceled by the manager for one of the following reasons:
9.1 The number of passengers exceeds the capacity of the vehicle.
9.2 The customer has failed to provide the correct travel details (flight, itinerary, dates).
9.3 The customer did not provide the correct contact information.
9.4 The customer refused to operate the processes required by NavetteExpress.
9.5 client will be informed of the cancellation in advance by e-mail.